PYMNTS.com August 3, 2022
CVS Health said its “digital first strategy” is driving increases in its online customer base and visits to its MinuteClinic as the nation’s largest retail pharmacy chain repositions itself as a community health destination.
The comments come as the Rhode Island-based company reported second-quarter earnings results Wednesday (Aug. 3) which showed its online user had grown to more than 45 million digital customers for the three months ending June 30.
“Our technology forward, digital first approach is reducing complexity for our customers and creating new digital health solutions that are convenient,” CVS Health CEO Karen Lynch said on the company’s conference call, noting the addition of 1.5 million new dot-com customers in Q2.
“This increase is driven by our omnichannel...
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