Becker's Healthcare June 21, 2024
CVS Health is preparing to debut a new app and incorporate AI-driven tools to streamline customer interactions, decrease wait time and enhance overall service quality, The Wall Street Journal reported June 20.
“Customer experience is going to be improved with the new app with self service,” Tilak Mandadi, CVS’ chief digital, data, analytics and technology officer, told the Journal. “If members can get most of...
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