Behavioral Health Business May 5, 2022
CVS Health Corp. (NYSE: CVS) saw the number of mental health visits it provided via telehealth in 2021 increase 1,000x compared to pre-pandemic levels.
On Wednesday, CVS Health CEO Karen Lynch said this explosion in digital mental health visits is more widely indicative of the Woonsocket, Rhode Island-based retail health care and health benefits company’s primary care and digital strategies.
“Pre-pandemic, back in 2019, we supported 10,000 virtual mental health visits,” Lynch said Wednesday during the company’s first-quarter earnings conference call. “Last year, we supported 10 million virtual visits just for mental health. This dramatic increase demonstrates the power of our ability to drive innovation at scale.”
Across all settings, telehealth utilization accelerated at breakneck speed because of the pandemic...