HealthsystemCIO.com November 13, 2025
A new KLAS analysis suggests that the safest bet in health IT may have less to do with the logo on the contract and more to do with a vendor’s behavior once the ink is dry. Across software and services, firms that consistently deliver high customer satisfaction share a common approach built around partnership, continuous feedback, and disciplined follow-through—traits CIOs can use as screening criteria in nearly any vendor selection.
The inaugural “Consistent High Performers” report from KLAS examines 26 software products and a cohort of services firms whose performance scores remained high over a three-year rolling period, drawing on more than 1,700 provider interviews for software alone, according to the report. Rather than focusing solely on individual winners, the...
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