Creating a Patient-Centered Clinical Experience

Harvard Business Review May 19, 2022
Michael Suk

Summary.

Many health systems are striving to become more “patient-centered” — that is, to focus much more on the patient’s needs and goals. Geisinger’s musculoskeletal care service took this journey. In doing so, it discovered three steps that are crucial to becoming a truly patient-centered operation: create a patient-centered experience, leverage bundled payments, and use patient-reported...

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