HealthIT Answers April 15, 2020
Esther Turner, Principal, Product Management, SPH Analytics
Here at SPH Analytics we’ve been busy interpreting and addressing all of the fast and furious regulatory updates that have come from NCQA and CMS these past few days. We’ve compiled the ones that impact health plan CAHPS® surveys here for your reference. We’ll update this page as more information becomes available.
HEDIS® CAHPS (Commercial and Medicaid)
NCQA released guidance about the HEDIS CAHPS program on March 27. While NCQA is not extending the data submission deadline of May 29, 2020, they are allowing for modifications to the protocol:
- If health plans have a mixed mode protocol (as most do) they are being allowed to move to a mail only protocol. NCQA is...
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