Medical Economics March 8, 2024
Gender and age disparities lessened, but effects of health literacy increased
Among its other results the COVID-19 pandemic may have changed the sociodemographic makeup of patient portal users and their reasons for using them.
Those findings emerge from a recent study of patient portal use between 2019 and 2022. Its authors analyzed portal use among more than 500 participants drawn from the COVID-19 & Chronic Conditions (C3) study, a longitudinal survey of patients with multiple chronic conditions. Participants in the portal use study were middle aged and older-adult patients at a Chicago academic medical center.
The results showed significant disparities in portal use by age, gender, health literacy, and morbidity. Before the arrival of COVID-19 patients who were female, older,...
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