Manatt Health June 30, 2020
The use of telehealth technology and services has increased by record levels in 2020, driven by the realities of the COVID-19 pandemic and subsequent telehealth policy flexibilities temporarily implemented by federal, state and private payers.1 Changing attitudes toward coverage, reimbursement and use are all positive trends for the future of telehealth service delivery; however, the “digital divide”—the gap between those who use or have access to telecommunications and information technologies and those who do not—poses a major challenge to realizing the promises of virtual care. The digital divide encompasses three interrelated barriers:2
- Absence of Technology: More than one in three U.S. households headed by a person age 65 or older do not have a desktop or a laptop, and...
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