Silicon Republic October 8, 2024
Analysis from Forrester suggests that conversation AI chatbots can increase work efficiencies but at what cost for workers?
Automation has been the name of the game for businesses for decades who have used computer tools to increase worker productivity and reduce labour costs. These tools have come a long way since people first started tinkering around with the idea of bots back in the 1960s.
Now, chatbots are a popular artificial intelligence (AI) tool that, among many other uses, are being deployed in customer support roles. While unpopular among some customers, who would rather talk to a person, these bots are now growing even more popular thanks to the emergence of generative AI.
In just the last week, Accenture launched...
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