AJMC February 25, 2025
Building trust with patients who are dually eligible for Medicaid and Medicare can help to improve their lives as they navigate receiving care to address their clinical and behavioral health needs.
Janet*, a retiree, spent most of her life healthy and self-sufficient. But when her daughter received a devastating cancer diagnosis in 2018, Janet’s health began to rapidly decline, accelerated by the strain of stress and heartbreak. Over a 4-year span, Janet endured a heart attack, stroke, and regular seizures. When her daughter passed in 2022, an isolated Janet found herself struggling to manage her grief, her chronic health conditions, and her finances.
What Janet needed was comprehensive, whole-person care. She needed behavioral health services, a coordinated team of specialists,...
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