Becker's Healthcare October 18, 2024
Naomi Diaz

Consumers are increasingly warming up to online tools powered by generative AI for routine healthcare tasks such as making appointments, viewing test results and refilling prescriptions, a survey from PwC found.

PwC published its 2024 “US Healthcare Consumer Insights and Engagement Survey,” which draws insights from 2,036 adult patients. The survey covered topics including digital adoption, affordability, value, trust, loyalty and the barriers consumers face in accessing healthcare.

Here are three findings from the survey:

  1. Eighty percent of consumers aged 18-34 expressed willingness to use generative AI tools in...

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Topics: AI (Artificial Intelligence), Patient / Consumer, Provider, Survey / Study, Technology, Trends
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