Consumers Want to Use Voice Assistants on Smartphones for Healthcare, Multimodal Expectations From the Start

voicebot.ai November 5, 2019
Bret Kinsella

Last week, Voicebot published the Voice Assistant Consumer Adoption Report for Healthcare in collaboration with Orbita. The report is the first in-depth analysis of the intersection of voice assistants and healthcare use cases and part of the data was gathered from a national survey of 1,004 U.S. adults. A finding we reviewed in an earlier article is that 52% of consumers want to use voice assistants for healthcare use cases. All of these say they want to do so using a smartphone.

Fifty-two percent of all U.S. adults want to use their smartphone to access voice assistants for healthcare use cases followed by 19.4% on computers, 17.6% on a smart speaker and 12.8% on a fitness device. Since these figures...

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