Consumers Want Better Digital Tools for Finding Health Care: Survey

Optum survey shows consumer expectations for accessing care have transformed, calling for improvements in the ‘digital front door’ for providers and health plans

• Consumers reveal opportunities for providers and health plans to modernize care-seeking experiences to attract and retain patients and members.

• Payers and providers should shore up their websites, portals and mobile applications.

• Survey respondents want faster, easier access to insurance information about providers and to health care.

• More than a third of consumers are not satisfied with their ability to schedule an in-person or telehealth appointment online.