Health Populi February 27, 2019
CVS + Aetna have merged to evolve a new business model for health and medical care. Walgreen’s continues to add new services beyond the core pharmacy business, and Walmart is expanding telehealth and healthier food aisles in the grocery. More grocery stores added dietitians to their operations in 2018, as well.
As people take on more self-care for health care, they are looking to access products and services in retail bricks-and-mortar and ecommerce channels in the same places they buy food and other products. ACSI’s latest customer satisfaction benchmark study into retailers provides insights into the trusted channels for retail health in 2019.
The American Customer Satisfaction Index (ACSI) annually gauges 300,000 U.S. consumers’ experiences with 400 companies in 46...
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