Deloitte August 29, 2018
Seventy-seven percent of consumers have never tried a virtual health care visit. Here are some reasons why this is the case, along with strategies for health system and hospital leaders to increase adoption and meet increasing consumer demand.
Executive summary
IMPROVED technology, increased access to smart devices, consumer expectations, evolving state and federal policies, and the transition to value-based care are all driving virtual health adoption. Evidence is mounting that virtual health can improve outcomes in certain populations by reducing length of hospital stays, improving the experience among chronically ill patients, and decreasing readmission rates.1
Adoption of virtual health could extend the reach of physicians and other care providers, enable clinicians to work at the top of their license,...
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