RevCycle Intelligence January 12, 2023
Almost 45 percent of consumers reported spending up to one month on the healthcare billing correction process.
Consumers are frustrated with the healthcare billing process and face challenges when it comes to identifying and solving billing errors, according to a survey from Zelis and Hanover Research.
The online survey gathered responses from 800 US consumers who had found at least one medical billing error in the last five years.
Half of the respondents reported incorrect charges of at least $200, while a quarter reported billing errors of $500 or more. These errors translated to a substantial amount of unnecessary healthcare spending.
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