Patient Engagement January 21, 2020
Health system CEOs are turning to consumer experience to create strength ahead of anticipated payment and utilization changes.
Healthcare CEOs continue to look toward consumer experience and consumer-centered healthcare, as they work to remain relevant in a competitive ecosystem and prepare for a potential pivot to value-based care, according to a new Deloitte report.
The Deloitte 2019 Health Care CEO Perspective Study, which includes qualitative interviews with 25 healthcare CEOs across the country, looked at how chief executives are shaping up their businesses as they transition into the new decade.
And by and large, it’s healthcare consumerism that is front and center.
“The industry change that CEOs are witnessing firsthand reflects our predictions of a more consumer-centered future of health,”...
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