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Consumer Assistance Remains Key to Medicaid, ACA Enrollment Process
Health Payer Intelligence August 7, 2020
Nearly one-fifth of consumers sought consumer assistance when shopping, applying for, or seeking to renew their health insurance coverage or Medicaid enrollment.
Around one-fifth of Americans continue to rely on consumer assistance to navigate their healthcare coverage options, but not all of them can access the help that they need, a Kaiser Family Foundation (KFF) study revealed.
The study, conducted in the spring of 2020, surveyed more than 2,000 nonelderly consumers who were in qualified health plans, Medicaid, or uninsured to ask about their utilization of consumer assistance.
Of those surveyed and who had looked for coverage or were seeking coverage, 18 percent said they sought help outside of friends and family in their decision-making process. Four in 10 of...
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