Health Affairs May 10, 2021
Telehealth services have emerged as a critical tool during the COVID-19 public health emergency (PHE). These services have allowed providers to care for patients while supporting physical distancing efforts and reducing the spread of SARS-CoV-2 by avoiding unnecessary outpatient visits. In addition to allowing for safe access to care during the PHE, telehealth has the potential to help increase communication opportunities between patient and provider and facilitate access to real-time information related to a patient’s social determinants of health (that is, a patient’s physical living environment, economic stability, or food security), which can lead to better health outcomes and reduced care costs.
There is broad recognition that telehealth services have helped ensure access to necessary care during the COVID-19...