Fierce Healthcare January 3, 2024
Nearly half of patients have missed or forgotten to pay a bill because of difficulties communicating with their providers’ offices, a recent survey found.
The survey was conducted in December by Artera—which makes and sells software for patient communications—and reached more than 2,000 patients. The poll aimed to assess provider communication methods and their effectiveness.
The survey found 43% of those surveyed reported that communication challenges with providers negatively impacted their health. Nearly 60% of patients said they’d be willing to switch doctors if they faced a broken communications experience.
More than three-quarters of respondents said they want providers to improve their healthcare experience by enabling them to initiate a text-based conversation on any topic. About three-quarters of patients...
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