Coding 'destroys everything': Former Mercy Health CEO on where healthcare reform should start

Becker's Healthcare June 29, 2023
Nick Thomas

Michael Connelly is the former CEO of Cincinnati-based Mercy Health, serving in that role between 1995 and 2017. The author of “The Journey’s End,” which highlights his frustration with billing issues at the end of life, Mr. Connelly spoke with Becker’s about such frustrations and recommended possible solutions to billing and coding as a whole.

Question: What is the biggest problem in healthcare right now?

Michael Connelly: Coding. If you track it down, it destroys everything, it’s insidious and has corrupted the medical record system. It also encourages fraud. Complexity is the ultimate inviter of fraud. Coding executives make more money than doctors themselves.

Q: How does revenue cycle management play a role in this?

MC: Ten years ago, we...

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