Becker's Healthcare December 19, 2025
As cyber incidents and system outages become more frequent across healthcare, chief nursing informatics officers say their biggest EHR reliability fears are less about downtime itself and more about what happens to nursing care when digital systems degrade without clear timelines or support.
For Marc Benoy, BSN, RN, chief nursing information officer at Akron, Ohio-based Summa Health, the most serious concern is the loss of clinical workflow continuity at the bedside during outages or system degradation.
“The issue is not simply that systems go down,” Mr. Benoy said. “Nurses are suddenly expected to become the integration layer when deeply embedded digital workflows disappear — often without adequate tools, preparation or real-time clarity.”
In those moments, he said, clinicians must remember...
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