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CMS official: Call centers will be less important in future Medicare Advantage star ratings
Becker's Healthcare November 14, 2024
CMS will give less weight to call center metrics in future Medicare Advantage star ratings, according to a top CMS official.
Speaking at the Milken Institute Future of Health Summit on Nov. 13, Meena Seshamani, MD, PhD, a deputy CMS administrator and director of the Center for Medicare, said the agency will weight call centers
“We have already put in place that [call centers] will have a smaller weighting on star ratings moving forward,” Dr. Seshamani said. “It takes time for these things to work their way through because of constantly looking at the methodology.”
According to CMS documents, for plan year 2026, CMS will decrease the weighting of measures capturing access, including call center availability. The...
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