Becker's Healthcare July 22, 2024
CMS has issued new policies aimed at blocking “unauthorized changes” from brokers when enrolling individuals on the state and federal health insurance exchanges.
Effective immediately, CMS said July 19 it is blocking agents and brokers from making changes to an individual’s exchange enrollment status unless they are already associated with that enrollment. Unassociated or “new” agents and brokers will need to conduct a three-way call with the consumer and an agency call center to make any changes, or direct the enrollee to make the changes themselves.
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