DOTmed October 17, 2025
Electronic health record (EHR) systems have transformed healthcare. They’ve streamlined documentation, supported care coordination and elevated patient safety. But when it comes to real-time communication, the back-and-forth that determines how quickly and accurately clinical decisions are made—many practices are facing a hard truth: EHR-native chat feature falls short.
When the message doesn’t get through
Picture this: A physician sends what they believe is a time-sensitive update through their EHR’s secure chat feature. It could be a change in a patient’s lab results, a new medication order or an urgent clarification about a treatment plan. Confident the system has done its job, they turn their attention to the next pressing case. Hours later, they discover the message was routed to a...
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