Becker's Healthcare December 31, 2024
Mergers and acquisitions are tough on health system IT teams. Workflow standardization and technology integration is a colossal task that becomes more difficult if the leadership team is focused on the digital product above service line alignment.
Cleveland Clinic found this out the hard way.
In a Dec. 31 blog post, Craig Baker, global growth and design director in the Cleveland Clinic’s Information Technology Division, said the system worked with a vendor years ago t o develop expected workflows for the main campus service lines. But the workflows didn’t evolve with new applications or as roles expanded, and stewardship diminished.
After examining the successes and pain points from previous mergers, the system developed the “pod” concept: a structured process for...
Today's Sponsors
Today's Sponsor