Computerworld October 23, 2024
The agents will serve as virtual coworkers, working alongside humans to address common headaches and pain points.
Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get frustrated when caught in loops with limited and robotic chatbots, human agents are overworked and don’t always have the visibility into information they need, calls are dropped, information is lost … and the list goes on.
But AI agents are growing ever more sophisticated, showing promise in nearly every area of the enterprise, including customer service.
Cisco is angling to be a leader in AI-powered call center support, and Wednesday at its WebexOne 2024 event, it announced new Webex AI agents and...
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