HealthExec February 4, 2025
Cigna Healthcare said its planning to make changes to “improve patient and physician experience,” particularly around coverage transparency and the prior authorization process for submitting medical claims.
The company announced the “multi-year commitment” on Monday, saying that it will be expanding client-facing roles, including both patient and provider customer support. Cigna added this is all in an effort to help patients with serious and complicated medical cases to better navigate their options and improve their health.
Additionally, more hands-on support for physicians is done with the goal of eliminating “information gaps” that cause prior authorization submissions—typically used to reimburse care for Medicare Advantage patients—to be denied, the company said.
“We are committing to significantly improving the prior authorization...
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