ZDNet December 7, 2020
Randall Gaboriault, chief digital and information officer at ChristianaCare, walks through how his organization is using Alexa Skills to help patients and sets up the future of healthcare.
ChristianaCare, a Delaware based healthcare organization, is making some big bets that digital transformation will remake existing models and create one that revolves around the patient.
Voice and Amazon’s Alexa as a gateway to healthcare. ChristianaCare has built out Alexa Skills for patients so they can recover at home. The bet is that voice communications with digital assistants will be critical to patient care. Gaboriault explained:
We know voice is going to become the most common pathway for interaction with patients. And the reason is obviously it’s the most natural way...