Modern Healthcare May 30, 2020
Memorial Health System leaders had a plan.
They knew new processes were needed to screen and triage patients worried about the novel coronavirus. So in March the Springfield, Ill.-based system started standing up respiratory-care clinics and drive-through testing sites, and established a dedicated nurse triage hotline to direct people to the appropriate place.
What didn’t system leaders expect?
“That single phone number just got flooded in the early days with a huge number of calls, a lot of which were the worried well,” said Jay Roszhart, president of Memorial Health’s ambulatory group, during a webinar hosted by Modern Healthcare on May 19.
As COVID-19 spreads across the nation, educating people about the virus while keeping low-acuity patients at home and...
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