pharmaphorum January 4, 2020
A free chatbot helped to decrease uncertainty among patients at a time when people are turning to “Dr Google” for diagnosis, a study found.
New research published last week by the Journal of the American Medical Association (JAMA) found that Buoy Health’s free chatbot helped decrease the rate of uncertainty among patients.
Patients using the technology were also more likely to decrease their intended level of care after using the technology.
Researchers found the proportion of patients who were uncertain about their health concern decreased from 34% to 21% after using the technology.
After looking at a sample of 158,083 interactions with Buoy Health’s chatbots, the researchers found that 32% of users reduced the urgency of their intended level of...
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