American Hospital Association June 21, 2021
What qualities make an outstanding leader, whether in health care or another field? Your list may include being collaborative, courageous, empathetic, innovative, inspiring and intelligent. Based on my experiences and observations during the COVID-19 pandemic, I’d add a couple more: being humble and resilient.
In pre-pandemic times, Forbes published an article, “What Makes a Good Leader,” outlining 15 insights on transitioning from a manager to a leader. Three resonated with me most, then and now:
- Managers micromanage, leaders inspire. Leaders inspire others to bring their best selves to the job — instead of telling them exactly what to do — and also engage teams and bring out the best in them.
- Leaders have the courage to face...
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