Healthcare Finance News April 30, 2025
Revenue cycle teams are able to resolve billing inquiries faster through an automated AI call center.
Patient financial platform Cedar has launched Kora, an AI voice agent that is projected to automate 30% of inbound billing calls by year-end.
The platform is trained on Cedar’s pre-existing billing data so that Kora is able to intelligently answer billing questions beyond traditional interactive voice response, Cedar said. It can explain charges, identify payment options, and connect patients with financial assistance.
Kora understands natural language, identifies underlying issues and responds conversationally. It’s designed with HIPAA privacy and security safeguards. It is also able to detect sentiment and tone, support multiple languages and provide real-time support without hold times, escalating to a...
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