HealthLeaders Media November 21, 2023
A new program at Bassett Healthcare monitors email inboxes and helps the health system react quickly to important patient emails.
KEY TAKEAWAYS
– Bassett Healthcare has hired several FTEs to review doctors’ email inboxes, prioritize those messages, and act on those requiring immediate attention.
– The program was launched in 2022 to manage the inboxes of doctors who are out of office for an extended period of time, but now it is being expanded.
– Executives say the program addresses requests for medical advice, prescription refills, and appointment scheduling, ensuring that care management isn’t delayed or interrupted.
With more and more healthcare being conducted online these days, health systems are struggling to get a handle on messaging between care teams...
Today's Sponsors
Today's Sponsor