HealthsystemCIO.com June 24, 2021
Joseph Kvedar

While thinking about my keynote address at the 2021 American Telemedicine Association (ATA) annual conference, I kept coming back to Daniel Kahneman’s Nobel-prize-winning theory (his book is called Thinking Fast and Slow). This theory formed the basis for the field we now know as behavioral economics. What Kahneman describes as heuristics (pattern recognition or System I thinking) drives most of our day-to-day behaviors. System II thinking, by contrast, kicks in when we must learn something new or think carefully about any action we will take.

A view from the mountain top

A year ago, the healthcare world was engulfed in System II thinking as we responded to the pandemic, and a big part of that was the rapid expansion of telehealth.

Telehealth was...

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