HealthLeaders Media October 4, 2024
Virtual care programs for veterans are seeing mixed results. That could help healthcare organizations better understand what works and what doesn’t.
KEY TAKEAWAYS
– The VA’s on-demand telehealth platform for veterans has been so successful, it’s being rolled out nationwide. The VHA’s program of putting virtual care clinics in select Walmarts and VFW posts, however, isn’t doing well.
– Healthcare leaders should understand that simply setting up a virtual care platform doesn’t ensure that consumers will use it. They need to understand how, when, where and why people access care and develop programs that meet those preferences.
Recent efforts to improve healthcare access for veterans offers insight into which virtual care strategies are working and which ones aren’t.
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