Medical Economics June 10, 2024
A new study tested a different way to handle patient portal message inflow at a medical practice.
Primary care physicians are often inundated with messages from patients. Is there a better way for practices to manage this patient communication to help improve practice workflows and free up physician time?
And can it also help alleviate burnout among doctors?
A small study conducted at a primary care practice in Philadelphia may provide an answer for some practices: Tapping certified medical assistants to take first crack and filtering and routing such patient portal message. The authors found that it helped response time, lessened the flood...
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