Harvard Business Review January 25, 2022
Summary.
Emotional intelligence matters more to one’s success as a manager than IQ or technical skill. The principal takeaway: emotional intelligence is just as important as any “hard skill” and investing in it helps individuals and teams succeed at work.
Companies are wise to explore AI solutions that can help make their teams more emotionally intelligent, and better communicators. Indeed, AI can enhance our emotional intelligence by making us more self-aware and helping us manage key work relationships. Enhancing our emotional intelligence and communication skills makes us more efficient, productive, and empathetic. Although the technology is far from perfect, it is becoming more intelligent every day as platforms increase in data, scale,...
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