McKinsey November 26, 2024
AI systems are powerful but often operate like “black boxes,” shrouded in mystery. Here’s how companies can shed some light and drive adoption of AI solutions that users trust and understand.
Artificial intelligence has the potential to deliver massive gains in economic productivity and enable positive social change around the world. So it’s little surprise that the number of companies adopting AI-powered software, tools, and platforms, including generative AI (gen AI), has surged throughout 2024. But that enthusiasm has been accompanied by a fair amount of trepidation: in McKinsey research, 91 percent of respondents doubt their organizations are “very prepared” to implement and scale the technology safely and responsibly. Such doubt is understandable. Along with its potential to boost productivity...
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