Blue Shield of California’s virtual-first health plan: 6 key numbers

Becker's Healthcare April 15, 2024
Jakob Emerson

Blue Shield of California launched its virtual-first health plan in partnership with Accolade and TeleMed2U in April 2023.

Since then, Virtual Blue members are seeing shorter appointment wait times, fewer emergency room visits and higher primary care engagement, according to an April 12 news release.

Six key numbers:

1. In post-visit surveys, members gave physicians an average net promoter score of 96.
2. Compared to a traditional PPO plan, Virtual Blue members saw primary care physician claims increase 31% from 2022 to 2023.
3. Emergency room claims among Virtual Blue...

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