Health Payer Intelligence September 18, 2023
Through a new care management platform, care managers can access members’ health data in one location.
Blue Shield of California has partnered with a software company to improve care management services for members and streamline enrollment for employers.
Through its collaboration with Salesforce, the payer has adopted Salesforce Health Cloud, which will help expand care management services and promote high-quality care.
The two organizations have created Care Connect, built on Salesforce Health Cloud, a care management system that combines data from 13 different information sources. The system will allow Blue Shield’s care managers to have a more complete view of member health needs and more time that can be spent connecting with members.
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