Surgeon's Record October 8, 2024
I’ve never loved the idea of calling patients “consumers.” To me, it cheapens the doctor-patient relationship and turns health care into something more transactional than relational. Some might argue that’s a good thing. In fact, frustration with the traditional health care system’s inefficiencies and inaccessibility has led to the rise of consumer health care.
Health care consumerism has many definitions. One version of consumerism involves patients becoming more informed shoppers, armed with the data to make better choices about how to spend their health care dollars. Many navigation services and online tools exist to surface high-quality, cost-effective care. Consumerism also means improving the patient’s...