PYMNTS.com July 19, 2024

Despite big budgets and bold plans, a new survey conducted by PYMNTS Intelligence reveals most large companies are struggling to implement AI in meaningful ways, lagging behind in the race to leverage artificial intelligence for transformative business impact.

The findings detailed in “The Impact Of GenAI on a COO’s Priorities,” the third edition of PYMNTS Intelligence’s “2024 CAIO Project,” offer a sobering reality check for the AI revolution. Surveying chief operating officers from companies with at least $1 billion in annual revenue, the report uncovers a significant gap between the perceived potential of generative AI and its current applications in the corporate world.

“Seventy percent of COOs from firms surveyed — all with at least $1 billion in revenue —...

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