For The Record April, 2020
Lisa A. Eramo, MA

New technology from Amazon and others looms over the documentation sector.

The speech recognition industry has a new player, and it’s an unlikely one: Amazon. In December 2019, Amazon Web Services (AWS)—a subsidiary of Amazon that provides on-demand cloud computing platforms and application programming interfaces—launched Amazon Transcribe Medical, a machine learning–powered speech recognition service that automatically converts speech to text.

Artificial intelligence–driven speech recognition certainly isn’t a novel concept. However, experts agree it’s too soon to tell exactly where the technology is headed next.

“Basic speech-to-text tools, including what Amazon and others are developing, only scratch the surface when it comes to health care,” says Joe Petro, MS, executive vice president and chief technology officer at Nuance. “To be effective...

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