BHB INVEST: The Hidden Costs to You and Your Patients of Insurance Verification Challenges
Behavioral Health Business November 19, 2024
This article is sponsored by Nirvana. This article is based on a discussion with Kelvin Chan, President and Co-founder at Nirvana, Mike Dedmon, Senior Product Manager at Headspace, and Hassaan Sohail, Senior Director of Product Management at Alma. This discussion took place on October 8th, 2024 at the BHB INVEST conference.
Behavioral Health Business: In simple terms, Nirvana verifies insurance, Headspace provides mindfulness and mental health tools, and Alma works with thousands of mental health providers as a digital therapy enablement platform.
Can we break down what the hidden costs actually are, particularly in terms of assigning a dollar amount to incorrect verification?
Hassaan Sohail: The costs can be substantial and are felt across three key stakeholders: patients, providers, and...