Vocera September, 2019
The article Death by a Thousand Clicks: Where Electronic Health Records Went Wrong is a joint investigation by Fortune and Kaiser Health News that looks “inside a digital revolution gone wrong.”
This sobering read exposes systemic issues in the design of healthcare technology. It shows how and why it has become too common to produce software that may meet certain functional requirements so we can “check the box,” but ignores the usability and the experience that the clinician will have using that software.
My big takeaway is that it’s not enough for developers to just produce a feature and show that it is working. Technology developers have hidden behind “it works as designed” and this is the very essence of...
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