Robert Pearl, M.D. October 31, 2024
At the 2024 NCQA Health Innovation Summit in Nashville this week, I had the pleasure of joining the organization’s founder and president, Peggy O’Kane, for a fireside chat titled, “Not If But When: How AI Can Impact Health Care Quality for the Better.”
This event was an opportunity to discuss artificial intelligence in healthcare and also a chance to challenge traditional thinking about how we define and measure the quality of U.S. healthcare.
A shift in focus: From processes to outcomes
During our conversation, we discussed the limitations of our nation’s stubborn focus on “healthcare processes” rather than on what truly matters: outcomes.
In today’s world, we measure success by evaluating specific actions—how many screenings are done, how often blood...
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