Behavioral Health Business March 1, 2024
Chris Larson

Teladoc’s (NYSE: TDOC) direct-to-consumer mental health subsidiary, BetterHelp, refunded $93 million to consumers in 2023.

That amounts to about 8% of the company’s revenue, according to public SEC filings. BetterHelp saw its refund total increase by 15% compared to 2022.

“BetterHelp regularly discloses the annual amount of refunds issued to members. Refunds may be offered for any number of reasons if a member decides BetterHelp is not right for them,” a BetterHelp spokesperson told Behavioral Health Business. “The amount of refunds issued to members has been a consistent percentage of revenue over the past several years.”

But in its annual financial report for 2023, Teladoc (NYSE: TDOC) notes that refunds are unique to BetterHelp. Teladoc’s other services line —...

Today's Sponsors

LEK
ZeOmega

Today's Sponsor

LEK

 
Topics: Mental Health, Patient / Consumer, Provider, Technology, Telehealth
Telehealth linked to modest quality, cost increases, study finds
Audio-only telehealth boosts heart failure care for Native Americans
What Does the FTC’s $7M Fine Against Cerebral Mean for the Industry?
Using telehealth to provide timely mental healthcare in rural Illinois
Included Health launches virtual specialty care clinic with initial focus on cancer, weight loss and menopause

Share This Article