Becker's Healthcare November 6, 2024
Peter Pronovost, MD, PhD, Chief Quality and Clinical Transformation Officer, University Hospitals

Constantly improving the care we provide patients is the goal of nearly every healthcare professional — if not every single one. It’s what motivates our quality reviews and our clinical and health services research, with thousands upon thousands of efforts to find better treatments for our patients and the smartest way of delivering them. But all this work has an inescapable fact: We in healthcare often fall short of the goals we’re trying to achieve.

While none of us is perfect, this inevitably raises the question: Who is accountable when things don’t go as planned? Once we answer that question, there comes an even more important one: How do we build necessary accountability into achieving the care improvements we seek...

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