Health Payer Intelligence August 24, 2023
Beneficiary satisfaction with problem resolution was higher among those likely to renew their Medicare Advantage plan.
Medicare Advantage plans received generally positive satisfaction scores, with beneficiaries giving high ratings on trust, ease of doing business, and meeting product and coverage needs, according to a JD Power study.
The JD Power 2023 US Medicare Advantage Study reflects responses from almost 6,000 Medicare Advantage beneficiaries in California, Florida, New York, Pennsylvania, and Texas. The study was conducted between January and June 2023.
The study assesses eight factors to measure member satisfaction with Medicare Advantage plans: level of trust, ability to get health services/when how a member wants, if the plan helps save time or money, product/coverage offerings, ease of doing business, staff,...
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